This position calls for excellent interpersonal skills, passion for helping users and customers, suggesting them solutions, work arounds and best practices in their day-to-day usage of our line of services. The duties include responding user inquiries via email, assist users with usage of web services, resolving problems and more. The successful candidate will act as a liaison between users, community team, engineer team and marketing team.

This position is available in Kavacık, İstanbul.

Job Description:

- Answering Yonja hotline emails – accurately resolving, researching or escalating all issues.
- Doing all that is necessary to ensure user satisfaction in regard to our service.
- Assigning correct priority to incoming requests.
- Tracking and monitoring open issues to ensure a high level of customer service.
- Providing fast, friendly and efficient service to Yonja users.
- Assisting in developing and implementing support-related policies and procedures.
- Communicating with engineering team as needed to identify bugs, brainstorm solutions
  and prioritizing issues.
- Assisting with research needs.

Requirements:

- Recently completed a BS/BA or a professional program, preferably in Marketing,
  Public Relations, or Communications.
- High level of comfort with technology, Windows based applications, Microsoft Office
  programs and the Internet. (Basic html and experience with database management a plus.)
- Excellent verbal and written skills both in English and in Turkish.
- High level of integrity, work ethic, and professionalism.
- Must be highly organized with ability to prioritize & pay attention to detail.
- Must be able to handle multiple projects in a fast-paced, deadline-sensitive environment.
- Ability to work independently and yet be a strong team player.
- Ability to type quickly and accurately.
- Ability to follow instructions and pre-established guidelines where they exist.
- Ability to suggest reasonable instructions and guidelines where they do not already exist.


--To apply for this position, please send your CV to jobs@yonjamedia.com--